CASE STUDIES

CASE STUDY

Atlassian unifies user authentication to improve employee productivity with YubiKeys - Yubico

Atlassian is a leading provider of team collaboration and productivity software, with twelve worldwide offices in Australia, Netherlands, United States, Japan, India, Philippines and Turkey with many remote and mobile workers in their workforce. Atlassian builds collaboration and productivity software to help teams organize, discuss, and complete shared work. With more than 4,000 employees and many ecosystem partners, Atlassian tools are used by top organizations across the world to work better together and deliver quality results on time.

CASE STUDY

Enabling digital and physical card issuance for a top 10 U.S. bank - Entrust

This top 10 U.S. bank wanted to offer an elevated payment experience digitally  and physically. Additionally, they wanted to revitalize their core card portfolio and  augment their existing application with best-in-class digital card features. They needed even more engaging digital card issuance capabilities for their  customers, such as the instant and automated digitization of Mastercard® cards to  OEM Pays and to e-commerce merchants. 

CASE STUDY

IIT Jammu: A Future-Ready Cognitive Campus - Arista

Indian Institute of Technology (IIT), Jammu is a recent  entrant to India’s elite club of institutions for undergraduate  and postgraduate engineering education. The residential  campus, covering an area of 400 acres, is designed to grow  up to 12,000 students, faculty, and staff.

CASE STUDY

DATA SECRETS REVEALED A Collection of Security Customer Stories - Splunk

We’ve all seen the magic trick where the magician pulls a rabbit from a hat. Or a coin from someone’s ear. Or makes someone disappear from a locked box. The question at the end is always, “How did they do that?” Here at Splunk® our customers may not have rabbits, coins or magic boxes, but they do some amazing things

CASE STUDY

Tableau: Emami moves from basic MIS reporting to visual analytics and automation with Tableau

Established in 1974, Emami is a leading personal care and healthcare business in India whose vision is to naturally make people healthy and beautiful. The business has a portfolio of more than 300 products which it sells into 60 countries under brands such as Navratna, BoroPlus, and Zandu. Tableau helps Emami measure brands' health and performance and has played a central role in maturing the business' use of analytics. According to Sudipta Mukherjee, Deputy General Manager of SAP BI and Analytics Projects at Emami, the business started its data journey in 2012. However, for many years, reports were compiled using spreadsheets and took too long to prepare. Emami wanted to speed up reporting by providing each department with dashboards that could be refreshed automatically by pulling information straight from its data warehouse. It also wanted to make use of predictive analytics rather than always looking at the past. This is when CRG Solutions, a leading Tableau partner in India, stepped in to convert Emami’s vision into reality. With CRG’s help, the business chose to roll out Tableau because of its broad visualization capabilities. In evaluating Tableau alongside other analytics tools, Emami also found that it was the easiest to use. "Tableau stood out for the simplicity with which users can interact with the user interface and get their questions answered," said Mukherjee. Building a data culture Establishing Tableau as its analytics platform has allowed Emami to move towards a self-service model for analytics. Departments no longer need to wait ten days for month-end reports. Instead, they can simply click to refresh dashboards on the second day of each month. They also better appreciate the value of using data in their day-to-day decision making. CRG supported Emami in advancing its use of analytics and building its data culture. "When we started with Tableau, there was some hesitancy about using a new platform, but CRG helped us engage people through workshops, which led to a steady stream of requests for dashboards and visualizations," Mukherjee. Emami now has 150 employees using Tableau to visualize a wide range of performance metrics. These include product sales by region and by channel. Emami also has a brand heatmap that it can drill down into to understand which brands generate the most growth. These insights help the business make better decisions about where and how it sells products. For example, knowing which products are performing well in each region Emami can make data-driven recommendations to retailers on what they should purchase to sell in their stores. Emami can also pinpoint any loss of sales across regions by visualizing brand, product, and SKU data and using a decision tree for root cause analysis.   Other visualizations help Emami track financial and operational metrics. For example, the business can see all purchase orders at a glance and drill down to investigate those which have been open too long. It can also monitor productivity and operational hygiene. Mukherjee said that the visualizations in Tableau had been particularly useful in analyzing business changes during COVID-19 and been used by some teams to conduct virtual business review meetings. He shared that Emami is now focused on making more use of predictive analytics. Advanced analytics use cases include providing sales reps with cross sell and up-sell recommendations and optimizing sales routes to improve Market Representative productivity and Market Representative sales success rates. "We have gradually moved up the value chain from ad hoc descriptive analytics to self-service visualizations and are now moving towards predictive analytics which will help us optimize our business activities," said Mukherjee. Learn more...    CRG Solutions is a Business Performance Improvement company, helping organizations traverse their Data to Insights journey and beyond. CRG provides full lifecycle support right from training, to license procurement to support, including customized customer requirements. In close to two decades of its existence in India, CRG Solutions has delivered business performance improvement via technology solutions across Business Intelligence, Process Efficiency & Collaboration. Visit www.crgsolutions.co for more information.

CASE STUDY

Veeam: Veeam helps to keep production lines running at Hero MotoCorp, the world’s largest two-wheeler manufacturer

The Business ChallengeAs the world’s largest manufacturer of two-wheeled vehicles, Hero MotoCorp’sextensive global operations consists of eight manufacturing plants producing morethan nine million units per year and a distribution network across 40 countries. Thecompany has sold nearly 100 million units to date, and successful operations at thismassive scale rely heavily on its IT systems. Critical to its operations, data availability and integrity are not only fundamental tobusiness success, but also ensure that the brand doesn’t lose its hard-earned reputation.For instance, Hero MotoCorp manufactures a new product every two seconds, whichmeans even a minute’s downtime will affect the production of 30 vehicles.Download case study

CASE STUDY

Veeam: Veeam Powers Birlasoft’s Digital Transformation Expertise With Availability And Data Replication

The Business ChallengeBirlasoft is a well-known leader in the IT and ITES sector and works with customersacross the world. The global nature of both Birlasoft’s operations and theircustomers’ businesses contributes to the challenge for the IT environment. Birlasofthas been a partner for IT transformation for the past two decades and is part of theprestigious CK Birla Group.As Birlasoft leads its clients through digital transformation, the business’ ITenvironment has to be at the forefront of the industry. In providing solutions to theircustomers, the IT infrastructure needs to deliver 24/7 availability. Any tiny amountof downtime would badly impact customers, which in turn would harm Birlasoft’sown business.Download case study

CASE STUDY

BluePi: BluePi helps FNP improve conversions using personalised notifications

ChallengeFNP has pioneered the concept of flowers and gifts in India, with more than 350 stores across 120 cities in India. It is one of the few companies in India which has leveraged technology successfully to carve out a competitive edge.Online e-commerce is the primary channel of sales for FNP and due to COVID, the online sales have picked up even more. In normal times FNP website and apps are visited by millions of users each month, generating more than 5 million page views and of course during festivals like Rakhi the traffic grows multi-fold. Apart from visits, customers are also constantly engaged through marketing campaigns.With a large portion of business online and multiple customer touch-points, it becomes imperative to understand user behaviour across different channels. The deep understanding of user behaviour can then be used to personalise messaging, build custom pricing and personalizing user experience on digital assets thereby improving conversion and helping retain the customer better.FNP had been segmenting the users from an online interaction point of view, which is great in identifying performance issues and optimising the site. Such user segmentation limits the opportunities to influence the user experience. An example of this would be that all users would get the same campaign emails, SMSs and push notifications, leading to a very high noise to signal ratio.FNP wanted to create a customer 360-degree view consolidating different customer touch-points across website, apps, IVR, social media and other marketing channels. The Customer view could then be further utilised by downstream applications like CRM, marketing to run target- ed campaigns and provides useful inputs for other business teams as well. SolutionBluePi implemented a holistic Customer Data Platform that housed data from different sources such as CRM, push notification interaction, transaction data and clickstream data from web and apps. The CDP implementation brought data out of siloed systems and its impact would compound with time, as team leverages AI/ML capabilities to implement more use cases.What’s more, the CDP implementation started providing immediate benefits, helping improve two most important key drivers:Personalized omni-channel communication for the customers, reducing noise and ultimately improving customer experienceMaking marketing more efficient by providing insights into customer behaviour.Business value deliveredProof of the pie is in the pudding, with the CDP implementation the key business metric that showed immediate improvement was a 3% revenue increase through the “event-driven” marketing campaigns. These campaigns target customers who have taken a particular action on the web, for example, customers who searched for something but did not buy, similarly visitors who have been coming on the site/app but have made no purchase.Technology deployedThe speed of implementation and impact on business was made possible by impeccable services provided by AWS. These services make it a pain-free experience to build world-class data platforms.AWS LambdaAmazon EMRAWS GlueAmazon S3Amazon RDSAmazon KinesisAmazon ElastiCache - Redis 

CASE STUDY

Rapyder: Rapyder migrates a ride-sharing startup from Google cloud to AWS

About The CompanyOur Customer is a socially conscious group that is working hand in hand with to solve the problems of traffic congestion, increased transit times and reducing air pollution. The Organization aims to provide users with a quick, simple, secure and cashless way to travel.The ChallengeThe Customer was running multiple workloads on Google Cloud Platform and had planned to migrate their entire B2C application from GCP to AWS. These were Java based applications to cater to their customer facing mobile app APIs with Backend Database as MySQL.This migration was expected to be done with very minimal downtime of maximum 30 minutes.The SolutionConsultants at Rapyder had detailed discussions with the client to understand their requirement and studied the working of their application portfolio to provide an optimum solution for the migration. To address the objectives defined in the statement of work, our Solution Architects stitched the solution around AWS services.The following solution was implemented:AWS Mumbai region was considered for the hosting of applications.All the servers behind the application load balancers were provisioned in private subnets in different AZ, which in turn was behind the load balancer.Load balancer would offload the SSL certificate and send traffic to appropriate instance.Public facing servers were launched in public subnet based on the requirement.OpenVPN server was provisioned to connect directly to the instances in private servers from local.RDS MySQL with Read replica was configured for Database.AWS ACM used for SSL certificates to be applied on load balancer.ElasticSearch was provisioned to be used as managed service and was replicated to AWS by backup and restore.RabbitMQ and ActiveMQ were configured on EC2.NAT Gateway was used for all outgoing internet connections from private servers.AWS CloudTrail is enabled to monitor activity on the AWS accountAWS CloudWatch setup is done monitoring of the servers.Route53 will be used as DNS Service for weighted routing between GCP and AWS before routing 100% traffic to AWS.Database Migration was used for migration as the Customer had a very slim window for the cut-over to productionThe OutcomeHighly Available and a very Scalable architecture has been provisioned at all layersThe Client is expecting a huge growth in its own Customer base year-on-year, and with the infrastructure provisioned by Rapyder, they are now well prepared to meet the challenges of the near future.To know how Rapyder can help you.Contact us at: info@rapyder.com or +91 733 868 6644www.rapyder.com

CASE STUDY

Rapyder: How Squarepanda Enjoyed Significant Reduction In Their Time-to-market With Aws

About The ClientHeadquartered in the US, with offices in Mumbai and Beijing, Square Panda was founded by Andy Butler, the CEO, who initially started this with the objective of helping his dyslexic daughter to learn. Square Panda is an award-winning, edtech literacy platform and research-based phonics learning system, aimed at pre-readers and early readers, worldwide.Equipped with this AI-based platform that assesses and engages learners, Square Panda is on a mission to empower all children to reach their full potential. Square Panda’s adaptive platform helps children globally, across skill sets and socio-economic backgrounds to equip themselves with reading, writing and communicative skills. The learning experience is joyful and based on innovative teaching practices.The Business NeedThe applications were already hosted on AWS in the US. However, with the new setup in India, SquarePanda wanted to expand its operations in India and China and wanted to implement the hosting of applications on AWS in these new geographical locations as well. The Client wanted to address the business need of a faster go-to-market facility and deliver enhanced customer experience that would be brought about with this implementation.It was looking for a partner who could provide them with an AWS solution for their application in addition to ensuring, scalability, high availability and security. Rapyder Cloud Solutions, an Advanced AWS Consulting partner with extensive experience and competency in successful cloud migration and implementation services, was chosen and partnered with.This led to the Customer looking for a solution that would improve its delivery and support of IT while lowering the total cost of ownership.The Solution To effectively address the business need of the Client, Rapyder’s team of Cloud Architects thoroughly studied the former’s requirement for implementation. A customized solution around AWS services was implemented while applying Cloud Deployment Architecture best practices and business continuity principles. The following proposed solution and architecture approach was implemented by Rapyder,In the new AWS infrastructure, all the servers were launched in private subnets for ease of administration and control with most components deployed in multi-AZ configuration to avoid single-point failure.AWS managed load balancer was used to balance the traffic across two availability zones. The balancer was configured to route all site traffic, including dynamic pagesAWS managed NAT Gateway was used for any outbound traffic from servers in private subnetsMonitoring and alerts were set up on each server to monitor the metrics, like CPU, memory and diskCloudtrail was enabled for all regions. CI/CD pipelines were setup for each application components, where AWS CodePipeline and CodeDeploy were used.The benefitsTime-to-market significantly reduced by 30% with high agility achievedThe new infrastructure was up and running in two weeks’ timeNo single point of failure was witnessed as the environment was running in high availability, behind the load balancerAbout RapyderRapyder is an AWS Advanced Consulting Partner with competencies in DevOps and Well-Architected Review that offers end-to-end cloud solutions across industry verticals. We are a cloud partner that is agile, precise, innovative and quick with solutions providing 24*7 support and monitoring for our services. Our organization has 100% AWS certified cloud engineers who work seamlessly to make cloud a business benefit for you.In our journey of being a premium cloud service provider, we have successfully gained 150+ satisfied customers, 200+ cloud deployments and 50+ managed services clients across working sectors, leveraging every latest technology and tool of AWS.To know how Rapyder can help you.Contact us at: info@rapyder.com or +91 733 868 6644www.rapyder.com